Q. What are the Accepted Payment Methods ?

We accept the following payment methods currently:

• Credit card (Visa/ Master)
• Debit card (Visa/ Master)
• Net Banking (For all leading banks )

Q. Are there any hidden charges included on a purchase ?

No, there are no hidden costs included on any product you buy from us. The final cost is mentioned on the payment page and you shall have to pay nothing more than that.

Q. If your transaction failed but the money was deducted from my account, what should I do ?

Please write to us in the link below with the details of the transaction. Kindly include all the details and transaction receipt, if any here - care@inxee.com

Q. In what scenarios can you request for a return ?

In general, an item may be eligible for return within the first week after delivery, if it fulfills one or more of the following conditions:

• Was delivered in a physically damaged condition
• Has missing parts or accessories
• Is different from what was ordered

An item will not be eligible for return if you "no longer need it" (including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered).

Q. What are the parameters to be ensured before requesting a return ?

All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer's box/packaging as delivered to you. Pack the item safely to ensure against any damage that may happen in transit. We may reject the return request if the items are not returned as per the conditions mentioned here.

Q. What is the process of requesting a replacement ?

You may request for a product replacement within 7 days of delivery of product in case of Out-of-Stock products or if you ordered one thing, but got something else.

After placing a replacement request confirmation follow the following steps :

1. Please ensure that product is in unused and original condition.
2. Include all price tags, labels, original packing and invoice along with the product.
3. Mention the Return ID on the package so that we can acknowledge your return.
4. Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference.
5. We arrange for pickup from most of our customer locations. In case we can't pick up the item from your location, we will reimburse the shipping charges against the original receipt when you ship it back to us, after a customer care executive gets in touch with you.
6. The replacement is initiated after the originally delivered item is picked up/received.

Q. What are the conditions in which as a customer you need a return request?

There can be situations leading to a return request in the following modes -

1. Exchange: Exchanges are an option when the product color does not match that of the product color shown on the website, or not the color that you had expected.
2. Replace: The product in your order will be replaced with an identical product in case it is damaged or defective (has a functional problem that causes it not to work) or is not as described. The replacement will be initiated after the originally delivered item is picked up/received and checked by our technical team.
3. Refund: If the product of your choice is unavailable in your preferred color or model, or if it is out of stock, you may decide that you want your money back, in this scenario, you may choose Refund to have your money returned to you. Refund will be initiated and processed if applicable .

Out-of-policy return requests -

Occasionally a buyer's return request does not fit within the parameters of inxee.com policies. This can include return requests submitted after the return time-frame has passed, orders that are not eligible for return, and items beyond manufacturer's warranty. It is up to us to decide how to proceed with these requests, either to approve or close (decline) them. However, we encourage you to tell the reason over care@inxee.com , providing as much detail as possible, so that your grievances can be taken care of.

Q. How can I cancel my order ?

Order once placed can be cancelled only if the product stock is not available with us. Once the product is shipped there can be no cancellation. Once your receive the order, and find the product damaged or different from what was ordered, you may request for exchange/replacement/refund as applicable.

No cancellations are allowed on international orders. However, you may reach us for assistance if need be.

Q. What if you are delivered an empty box?

Please get in touch with us within 24-hours from the time of delivery. We will co-ordinate with our courier partners and try to locate your product soon.

Q. Why did Inxee cancel my order?

Your order can be cancelled due to any of the below reasons:

1. Technical issues related to pricing information.
2. Non-availability of the product(s).
3. Payment problem identified by Fraud Detection Department.

Note: We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.

Our customer care executive will provide you support round-the-clock for any issue regarding the above queries, or any other assistance as required. Reach out to us at care@inxee.com / 8448491390.